We don’t play games when it comes to getting your stash to you. Our shipping and returns policies are strict, straightforward, and designed to protect both the quality of the product and the culture. Read up before you lock in your order.
1. Order Processing Time We move quick. All orders are pulled from the vault, packed securely, and processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification with tracking info the second your pack hits the mail stream.
2. Discreet & Secure Packaging We respect your privacy. Every ZAZA order is vacuum-sealed and shipped in plain, crush-proof, discreet packaging. No massive logos on the outside, no loud smells leaking out. Just secure, top-tier exotics delivered straight to your door.
3. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. We offer standard and expedited shipping options. Once the package is handed off to the carrier (USPS, UPS, etc.), delivery times are out of our hands.
4. Restricted States (IMPORTANT) Due to constantly shifting state laws regarding THC-A and hemp-derived cannabinoids, we do not ship to the following states: [Insert your restricted states here, e.g., Arkansas, Hawaii, Idaho, Minnesota, Oregon, Rhode Island, etc.] If you place an order with a shipping address in a restricted state, your order will be immediately canceled and refunded. It is your sole responsibility to know your local laws before ordering.
5. Lost, Stolen, or Confiscated Packages Once a package is scanned by the carrier, ZAZA assumes absolutely no responsibility for lost, stolen, or delayed packages. If your tracking says "Delivered" but your pack isn't there, you must file a claim directly with the shipping carrier. Furthermore, while our products are 100% Farm Bill compliant, we are not responsible for packages confiscated by local authorities or postal inspectors due to misunderstandings of local hemp laws. By ordering, you assume all risk.
1. ALL SALES ARE FINAL Because we deal in premium, consumable exotics, we do not accept returns, exchanges, or issue refunds. Once a product leaves our vault, it cannot be restocked or resold. If you ordered the wrong strain or simply changed your mind, that’s on you. Choose your vibe carefully before hitting checkout.
2. Damaged or Incorrect Orders The only exception to our strictly "no refunds" policy is if we messed up or if the product arrives physically damaged (e.g., shattered glass jar). If you receive the wrong item or a damaged product, you have 48 hours from the time of delivery to report it.
How to report a damaged/incorrect order:
3. Chargebacks & Fraud We have a zero-tolerance policy for friendly fraud and illegitimate chargebacks. Any customer who files a fraudulent chargeback after their order has been delivered will be permanently banned from the ZAZA platform and their information will be flagged in our merchant network.
If you have questions about your tracking number or need to report a damaged pack, reach out to our support team.